PGA Contact Agent A2 - Flexible Monday - Friday 11:00am - 7:30pm or 4:00pm - 12:30am

Profile

  What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL 'one of the best companies to launch a career”.   Start YOUR career with DHL today…   We have an immediate career opportunity for a qualified Partner Government Agencies Contact Agent at our Erlanger, KY location. As a Partner Government Agencies Contact Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of shipments.     Key Accountabilities:   Review documents to determine information needed for Customs clearance.Make contact with customers using all forms of communication to obtain correct documentation to comply with all US government agencies.Research tariff codes through government websites.Process all requests for extensions and cancellation of shipments.Communicate with origin and destination locations regarding shipment status, special handling and delivery processes.Comply with government regulations by supplying missing customer information.Maintain lines of communication with all departments. (internal/external)   Position Requirements: High School Diploma or equivalent1-3 years of customer service experience1 year experience in transportation or Customs preferred.Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applicationsMust have excellent phone and email etiquette, verbal and written communication skills, problem solving skills and interpersonal skills.    Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit http://dhl-resumebuilder.com/. This program will work on both Windows and Mac operating systems. ,employmentType:Standard

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