Clearance Research Contact Agent A2 - Mid Tuesday - Saturday 11:00am - 7:30pm

Profile

 What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company in the world. Start YOUR career with DHL today…We have an immediate career opportunity for a qualified Clearance Research Customer Contact Agent at our Erlanger, KY location. As a Clearance Research Customer Contact Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment.  In order to do this, we have to comply with government regulations.  In addition agents will also be asked to examine various documents including invoices and air way bills.  Key Accountabilities:Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations.Research tariff codes through government websitesProcesses all requests for extensions and cancellation of shipments.Communicates with origin and destination locations regarding shipment status and special handling and delivery processesComply with government regulations by supplying missing customer information.Maintain lines of communication with all departments. (internal/external)  Position Requirements: High School Diploma or Equivalent1-3 years of customer service experience1 year experience in transportation or customs preferred.Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applicationsGood oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must.  Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit ****This program will work on both Windows and Mac operating systems.   What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company in the world. Start YOUR career with DHL today…We have an immediate career opportunity for a qualified Clearance Research Customer Contact Agent at our Erlanger, KY location. As a Clearance Research Customer Contact Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment.  In order to do this, we have to comply with government regulations.  In addition agents will also be asked to examine various documents including invoices and air way bills.  Key Accountabilities:Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations.Research tariff codes through government websitesProcesses all requests for extensions and cancellation of shipments.Communicates with origin and destination locations regarding shipment status and special handling and delivery processesComply with government regulations by supplying missing customer information.Maintain lines of communication with all departments. (internal/external)  Position Requirements: High School Diploma or Equivalent1-3 years of customer service experience1 year experience in transportation or customs preferred.Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applicationsGood oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must.  Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit ****This program will work on both Windows and Mac operating systems.  ,employmentType:Standard

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