Sr. Manager Parking amp Transportation Job

Profile

The Department of Parking & Transportation has an exciting opportunity for a full-time Senior Manager to work in Coral Gables, FL.
The Senior Manager, Parking and Transportation provides oversight and leadership for University-wide parking operations and transportation services. Further, the incumbent enhances customer service, technology, and processes leading to a more efficient management of University parking and transportation in support of institutional goals and objectives.
Core Job Functions
Handles transportation requests to meet customer needs.
Establishes, tracks, and reviews the annual operating budget for all transportation related functions and analyzes reports.
Ensures compliance with applicable laws and regulations.
Oversees the compilation of all department metrics and statistics.
Investigates and resolves issues related to parking garage and parking lot upgrades and maintenance.
Operates as the primary contact with external vendors to resolve issues related to parking equipment.
Recommends and achieves a balance of parking space designation on campus.
Responds to and resolves all escalated customer service issues related to enforcement, transportation, and special events.
Makes recommendations to senior management on what types of vehicles to lease or purchase for institutional use.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Department Specific Functions
The Senior Manager, Parking & Transportation directs strategies for the operational effectiveness used in achieving the University's daily and long-term operational goals in relation to parking and transportation. The Parking & Transportation department manages a variety of surface lots and garage facilities, supports event and traffic management, parking management, enforcement, Cane Card services, as well as the variety of alternative transportation initiatives.
The Senior Manager must have technical proficiency to take administrative control of all in-house systems such as T2 Flex and CS Gold as well as proficiency in the use of all common university systems. The ability to plan and present in public forums to students, parents, contractors, visitors, staff, faculty and senior leadership is a requirement. An aptitude to deal with conflict situations in a professional and composed manner is a prerequisite. Additionally, the manager will be responsible for the continuous analysis of available data for all aspects of the operation and the subsequent implementation of improvement initiatives.
Parking Management and Operations
Manages all permit type sales to Faculty, Staff, Students and Visitors to the University ensuring, lot and zone capacities are not exceeded and that classifications and sub-classifications are managed to confirm the appropriate sales priority, management of waiting list, ensuring efficient and accurate billing processes.
Leads enforcement team, enforcement processes, and annual citation collection processes while maintaining accurate billing processes in compliance with all University and financial standards/requirements.
Manages and utilizes a variety of parking management software including PaybyPhone, Genetec, T2, and other systems to for quality control, data analysis, and continuous improvement efforts to deliver service of parking and transportation needs.
Works with Facilities & Operations leadership to manage and maintain facilities, assets, equipment, shuttle stops and all other parking related infrastructure.
Ensure that all Parking & Transportation team members and student employees are conversant on policy and procedures and that all data entry is fully and accurately entered.
Administers and supports the communication on all relevant parking and transportation issues to students, faculty, staff as a whole or as individual sub group via departmental email account. Ensure that all communications utilize the most efficient methods by partnering with University communications.
The manager also serves as the department's internal quality control consultant and is accountable for the execution of an effective audit process to ensure that university assets are protected through internal controls.
Manage office supplies including special parking stickers, necessary equipment/supplies for cane card printing, and other needs for the department.
Ensure the daily reconciliation of all credit card transactions to the Budget Manager.
Chair and administer the appeals process utilizing two faculty and two students to review and adjudicate on all submitted appeals in a timely manner. Provide training and resources for appeals committee members to allow them to make autonomous and unbiased decisions that serve the university's mission.
Customer Experience
Plans, develops, markets, innovates, and implements projects, programs, and policies in order to improve alternative transportation programs, operational efficiencies, and customer experience enhancements with the specific goal of reducing the number of vehicles on campus in partnership with the Office of Sustainability, RSMAS and Medical Campuses.
Manages and maintains a variety of contracts supporting parking and transportation including but not limited to shuttles services, mobility services, and event services monitoring the budget, operational metrics and service levels.
Manages the multi-modal transportation services programs including but not limited to U-Bike, rideshare contracts, Zipcar, car pool, safe ride, and transit programs.
Works with local, regional, state and federal agencies to identify transportation gaps, identify additional resources and implement inter-local agreements in support of equal resource distribution.
Responsible for the development, airports and shelters during emergency events and works with university departments to coordinate transportation for on-campus university programs
Provide direct customer service contact to faculty, staff, students, visitors, vendors, and contractors with specific concerns regarding campus valet service, and event parking and traffic management; respond timely to all correspondence, and provide a customer-centric focus to client needs.
Oversight of event parking and traffic control to plan and execute multiple and concurrent events, construction project parking space displacement, plan staff allocation, and engage UM and Coral Gables Police, as needed.
Organize and handle post-event debrief for analysis, specifically prestigious events, and large audience and complexed events.
Conduct event site-inspections for: operation efficiency, service quality and standards, attendee and client satisfaction, offer on-site support and reinforce DIRECCT values and behavior.
Financial management, forecast and monthly reporting of Event Services budget, provide strategic recommendations for efficiency, and pro-actively search for new revenue opportunities.
Fully engaged and integrated with all campus Event Liaisons, Parking and Transportation Advisory Board, Student Government, Facilities Operations & Planning units, Student Affairs, Faculty Senate, HR, UMPD, Miami Parking Authority, City of Coral Gables Parking Department, City of South Miami Parking Department, as well as other state, university, and community agencies, to develop and implement recommendations related to parking and events management procedures.
Liaise with various departments including but not limited to the UM Ombudsperson, Office of Disability Services and Workforce Equity and Performance, Dean of Students and/or Human resources to ensure that all disputes or requests are resolved in a satisfactory manner.
Liaise with UMIT, UM Police and Office of Emergency Management on issues such as Cane Card formatting, vehicle hotlists and any other special situations.
Manages the motorist assistance program (MAP) for the Coral Gables Campus.
Adhere to Department Standard Operating Procedures (SOP) and University's Policies and Procedures to ensure compliance with all safety, environmental and University regulations.
Manage all direct reports, coach, teach, develop, and provide feedback and updates in the format of annual appraisals, monthly team meeting and monthly one-on-one meetings. Conduct all hiring tasks including any necessary discipline and termination procedures.
Must be willing to adjust schedule due to operational needs.
Position is considered Essential Personnel Tier 1.
Other duties as assigned.
MINIMUM QUALIFICATIONS
Bachelor's Degree in relevant field required, Master's Degree preferred.
Minimum 10 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.
CAPP or CPP Certification preferred.
Knowledge, Skills and Attitudes:
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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