Shuttle Driver/ Banquet Houseperson- Doubletree South Charlotte Tyvola

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What will I be doing?

As a Bellperson/ driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment What will I be doing? A Houseperson is responsible for supporting Food and Beverage operations to deliver an excellent Guest and Member experience while ensuring cleanliness of all areas and maintaining equipment. Responsible for set-up, break down and cleaning of all banquet spaces and functions. Assisting guest in functions areas as needed. Specifically, you would be responsible for performing the following tasks to the highest standards:
Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards
Cleaning includes, but not limited to, cleaning restrooms, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement and cleaning and removing spots, insects and debris
Ensure equipment is in full working order and report any defects
Project a professional manner to guests and team members
Assist back of house team when requested
Able to lift and Push Banquet Equipment
Assist with set ups to ensure department runs efficiently
Manage the set up relating to Food and Beverage functions in a timely manner
Lift/Pull/Push at least 50 pounds
Comply with hotel security, fire regulations and all health and safety legislation
Attend training provided by the hotel


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline


In addition, we look for the demonstration of the following key attributes:


Quality
Productivity
Dependability
Customer Focus
Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Shuttle Driver/ Banquet Houseperson- Doubletree South Charlotte Tyvola

Location: null

Requisition ID: HOT09IJA

EOE/AA/Disabled/Veterans

Company info

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