Fleet Manager - Gas Compression

Profile

Company:****

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Director, Digital Operations and Fleet Management, the Fleet Manager is accountable for managing the delivery of the overall asset health of their assigned customer's fleet; including service level compliance with terms and conditions and the logistical planning of the scheduled maintenance and repairs of customer's assets.

Responsibilities includes liaising with the Performance Solutions team, third-party partners, Finning branches and customers to ensure all stakeholders understand the servicing terms and conditions, coordinating maintenance and repairs, establishing, and maintaining reporting metrics and forecasting of resource requirements.

Job Description:
Customer Service Compliance and Program Delivery
Manage the customer's service delivery from end-to end to ensure Finning exceeds the customer's asset management expectations.
Develop, initiate, and manage asset and fleet management best practices and processes and educate, support, and provide continues improvement to internal stakeholders
Establish and implement consistent and effective maintenance and repair applications and contract management to ensure proper contract delivery
Coordination of Repairs & Maintenance
Develop strong working relationships with the Customer, Condition Monitoring, Data, CVA Delivery team, and the Sales and Operations Teams
Liaise between the Performance Solution's team, local branches, the customer, and end-user customers to identify required maintenance and repairs
Based on customer requirements, plan and schedule maintenance and repairs to ensure proper execution and on-time completion
Reporting
Define metrics for Analyst to prepare and maintain metrics, including utilization, preventative maintenance execution and machine health
Interpret outputs and schedule and lead all internal and customer meetings to provide current customer fleet status, identify priorities and any other specific request/needs
Forecasting
Provide forecast of required products, parts, and assets needed on an ongoing basis
Qualifications:
Diploma or degree in Business Administration or related project command experience.
Proficiency in working with tools for analyzing, interpreting, and reporting information.
Minimum 3-5 years of experience managing customer service delivery through coordinating stakeholders. Equivalencies with commensurate experience will be considered.
Ability to understand and interpret contracts, including sales and operational execution i.e. services provided, charges, party responsibilities resources, and terms and conditions,
Strong organizational, verbal, and written communication skills
Gas compression product knowledge would be an asset
W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Category
Customer Service and Support
Operations and Logistics
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About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various ...
Read More
Industry
Technology
Manufacturing
Transportation and Warehousing
Size
10,000+ employees
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