Transportation Coordinator - Elite Health/Pembroke Pines

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Job Information
Humana
Transportation Coordinator - Elite Health/Pembroke Pines
in
Pembroke Pines
Florida
Description
The Driver 2 picks up and transports employees or visitors as directed. The Driver 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
About Us
EliteHealth is committed to bringing high quality healthcare in the Florida Market and is proud to be a part of the largest Senior Primary Care Organization in the country. We are partnering with our sister company, Conviva, for all of our career resources.
The EliteHealth primary care practices offer more services to patients than a traditional Doctor's office by engaging its patients and making them an integral part of their own care. EliteHealth is able to focus on the prevention and treatment of chronic conditions. Its 360 Degree approach helps EliteHealth manage outcomes and the overall patient experience.
#EliteHealth
The Role
Assist with the coordination of pick up and drop off of patients
Helps escalates complex issues and complaints to transportation supervisor
Knowledge of routes in Miami Dade, Broward and Suncoast, FL
Help arrange transportation with third parties such as Uber and Lyft
Maintain a valid FL driver's license with minimal infraction record
Job Skills and Knowledge
Standards of Behavior
: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
Customer Service
: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
Accountability:
Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
Adaptability:
Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
Effective Communication:
Communicates effectively with various audiences using the most appropriate method for the situation.
Patient Centered Care:
Provides excellent care to patients, families, visitors and internal customers.
Judgement and Decision Making:
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Speaking:
Talking to others to convey information effectively.​
Active Listening:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination:
Adjusting actions in relation to others' actions.
Time Management:
Managing one's own time and the time of others.
Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.
Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Required Qualifications
Basic Computer and Smart Phone/Tablet skills
Ability to work a flexible schedule with hours/shifts, location/hub (for coverage), with the potential for overtime working weekends and evenings based on business needs.
Good driving record and knowledge of streets and addresses in the driving area.
Ability to follow policies and procedures
Must be able to maintain patient confidentiality at all times
Must have basic mechanical skills and ability to inspect vehicles daily to ensure working condition, e.g. fluid levels, seatbelt and safety straps, lights and signals, tires.
This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Preferred Qualifications
Bi-lingual (English/Spanish)
Professional experience driving commercial/oversized vehicles
Wheelchair-bound and/or patient transportation services experience
CPR certification
High School Diploma or GED.
Center hours
: Monday to Friday, 8AM-5PM, must be willing to work a flexible shift, overtime and weekends as needed.
Scheduled Weekly Hours:
a minimum of 40 hrs.
Scheduled Weekly Hours
40

Company info

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